Oops! Did I really say that on Facebook?

“Whoever invented peanut butter… bless his heart.”

The Facebook post was just a random thought posted by a RWA staffer who keeps an extra large jar of Super Chunky in her bottom desk drawer. Mixed in with helpful advertising tips, news of new campaigns and clients, and step-by-step instructionals on successful marketing tactics, a peanut butter post looked starkly out of place, but fans of RWA disagreed.

“Eat it by the spoonful and love it.”

“Right next to the chocolate in desk drawer. Yum!”

“Who says it was a ‘him’?”

The posts kept coming, more comments than any other Facebook post. Apparently peanut butter is much more engaging than Tips on Writing a Strong Headline. Who knew?

Getting engagement with customers through Facebook and other social media channels is a bit like a science experiment. Mix a little of this with a little of that and you’ll either blow up the lab or discover the cure for cancer. Unlike science, though, there is no scientific process for getting results out of your social media. You have to try a whole lot of things to discover what works.

In 2011, Slim Jim committed to Facebook as an integral piece of their marketing. The brand is now up to Facebook 1 million fans collected though what Social Media Manager Dan Skinner describes as “a willingness to make mistakes and evolve.” Not everything has been a resounding success, but Slim Jim now counts on its legions of fans for valuable feedback on new products and brand changes.

So don’t be afraid to get out there and socialize. Throw enough peanut butter against your Facebook wall and something is bound to stick.

Got a great idea, but need some input?

Sometimes you get what you think is a great idea, but you're not positive and you sure could use a little input from the peanut gallery. Enter crowd sourcing websites. For a small fee, you post your idea and ask for feedback. While not quite as focused as a focus group, crowd sourcing sites are a tremendous source of opinion from a wide swath of folks who use the web.

For details about the concept, dial up this piece on American Express' Open Forum blog. http://tinyurl.com/bp7mf97

The evolution of the creative team

Once upon a time, there were only a handful of mediums in which a business could advertise: newspapers, magazines, radio, television, outdoor, direct mail, etc., what we loosely define as traditional advertising. In just a few short years, however, the explosion in technology has not only created a slew of new advertising options—from social media to QR codes—but the industry’s evolution now requires agencies practically to have to employ Google engineers to understand the new mediums and maintain the complex mix.

This means the traditional copy writer/art director creative team has evolved as well. Effective copy for Twitter, for example, must be 144 characters long or less. Oh, and to be an effective Tweet, the message mustn’t hit the reader over the head with sales speak and instead subtly coax with independent entertainment or information. Effective website copy must be written for the Google indexing spiders as well as for the market for whom the site is intended. As for effective design, it must now work when viewed in mediums ranging from print to tiny smart phone screens to stories-high projected signage in Times Square.

But the evolution of the creative team is more than just a copywriter adapting his words and an art director her design to fit the new mediums. Because of all the ways in which a business can now advertise, there are a multitude of concerns and issues far outside the realm of words and pictures.

At Ryan William’s Agency, the typical brainstorming meetings to create a new ad campaign involve everyone in the agency because of the complexities involved. A “simple” website build, for example, which is just one small facet of big campaign, requires input from a number of unrelated professional areas—photography, copy writing, layout and design, programming, SEO, the list goes on.

Topics during our meetings can range from who’s going to clean and prep a client’s truck before a wrap is installed to the pros and cons of buying targeted or untargeted Facebook fans to jump start a social media campaign. We discuss the virtues of building a website using a content management system versus custom programming; how to address positive and negative website business reviews; the fact that Google customizes its search results based on what an individual has searched for and clicked on in the past, yielding search results that Google “thinks” you want. The variables are complicated and any one decision has a ripple effect throughout the campaign.

Today’s creative team is no longer simply the wordsmith and artist because the meaning of “creativity” in advertising has evolved to include science as well as art. Is the Google Analytics expert creative? Are website meta tags sexy? Perhaps not in the traditional sense. But, in today’s world of advertising, these are critical parts of the creative mix and, for the team at Ryan William’s, at least, as flashy as a double-truck four-color add in the Palm Beach Post. And if your creative team is having a hard time getting jazzed about Tweeting or tagging, you might want to find someone who finds these new mediums just as exciting as the old ones.

Has Newspaper Advertising Become Obsolete?

There’s no doubt about it: With the advent of the Internet, newspaper readership, in general, is dramatically waning—especially where dailies are concerned. Many papers around the country have folded and the remaining players have staffs and newspapers that are likely a fraction of their former size. However, there still are benefits to newspaper advertising and situations when buying display space makes sense.

When making your advertising decisions, think about the following to help determine if newspapers might fit into your campaign.

* A newspaper ad is tangible, and concepts read from a hard copy versus other mediums, especially electronic, are often easier to understand and remember. That’s one of the reasons why, still to this day, most anything created electronically that absolutely must be free of errors includes a round of proofing on paper.

* A newspaper ad tends to hold the reader’s attention longer than some other forms of advertising. Sure, you can always turn the page, but electronic media encourages taking in smaller bits of information faster than the concept of reading a newspaper. A new Web page or television station is just a click away. People tend to take time with a newspaper.

* Studies indicate that newspaper readers are generally an older, better educated and more affluent demographic, which, depending on your product or service, can be a real advantage.

* An upside to the newspaper industry shrinking is that there are fewer ads against which to compete, so you can expect better exposure than in the past.

* Consider where very large companies—those who likely know best where to spend their ad dollars--advertise. Online? Of course. Television? Radio? Certainly. However, open your daily paper and you’ll see they are there as well. Why? Because given the right timing, display size and a product or service suitable for a newspaper’s primary demographic, newspaper ads pull.

Sure there are a lot snazzier, sexier medias to advertise in these days, but don’t count newspaper out of your media mix. Print can still play a very effective part of your company’s marketing plan given the right message aimed at the right audience. Not sure who or what that is? We know some people who can help you with that.

Facing down Facebook: Do you really need fans for your business?

Over our favorite takeout lunch last week – Tuna Bombs from Jon Smith Subs – we got into a conversation about using Facebook to promote businesses.

“What do I need a Facebook page for?” Our client asked.

Ah, there it is. The question on the minds of over half the small business owners in the United States who have, to date, bucked the trend and refused to bow to the frenzy of Facebook. These companies remain fanless and friendless, but is that really such a bad thing? What are fans and friends gonna do for your company?

A lot, most experts agree, assuming, of course, that you do Facebook right. And that, for the other half of small business owners who do have company pages on Facebook, is the biggest challenge of all.

First, though, the original question: What do you need a Facebook page for? Well, the latest count of Facebook users stands around 500 million. That means 1 out of every 13 people on the face of the earth use Facebook with half of them logging on every day. So, suppose we told you your company could have the potential of reaching a fraction of 500 million people – let’s say just .00001% of them – for free. That’s 5,000 people and you don’t have to spend a dime. How much would it cost you to reach 5,000 people on TV or in the newspaper? It sure wouldn’t be free.

So, at the very least you should have a Facebook page because… it’s free! If you get one sale from someone who found you on Facebook, the return on investment blows away any other form of marketing.

We’re not encouraging you to just post a Facebook page and leave it there to gather dust. You’re going to have to put a little effort into this, but figuring out what to put on Facebook is not as daunting as it might seem. The main thing to consider is your audience. Who do you want to talk to? This isn’t much different than marketing on any other medium. If you want to talk to men about power tools, chances are you wouldn’t run a TV ad on Dr. Phil. It’s just not the right message for the audience. So, figure out who you’re talking to and fine-tune your messages to those people. Still stuck on a Facebook strategy? Inc Magazine has some great tips for creating an effective Facebook page.

If you need further inspiration, check out these 20 companies that have awesome Facebook pages.

Good luck getting on Facebook. Look us up when you get there. We’ll be your biggest fans!

Learning to be creative

We’ve all heard someone who’s being tapped for a little creativity say, “but I don’t have a creative bone in my body.” And we usually take them at their word and move on without much rebuttal to the more lampshade-wearing types in the room. It’s almost as if we believe creativity is a natural born quality—like red hair—either you got it or you ain’t. Even in the advertising industry, we tend to compartmentalize people into artsy, quirky, techie, salesy, etc. and assign in our head whether somebody is creative or not and, if so, where his creative strength lies—as in, “Sure, Juan can whip out a creative solution to a difficult website architecture in his sleep, but he doesn’t get a single ‘chicken crossed the road’ joke.”

While it’s true that some folks are creative and others aren’t, to just accept that you’re not is a copout. Anyone can learn to be more creative if they want to and here’s how to start:

To be creative, you have to first believe you are creative.
Positive reinforcement. Your inner voice. Mentally picturing yourself making the big play as opposed to dropping the ball. Everyone has the ability to be creative, but if you don’t believe you do, you won’t be. It’s no big secret. Just hold the creative vision.

Ask creative people about their process.
At Ryan William’s, we have weekly brainstorming sessions with the entire agency to hatch creative for new and existing clients. Some of the crew write down words and phrases and play with them on paper to get the juices flowing. Others sketch or doodle. Still others surf around on their laptop or smart phone. We’ve even got one guy who closes his eyes and looks like he’s nodding off, and then all of a sudden out will come an idea that rocks the room. These folks may not even realize that what they’re doing is a creative process, but indeed it is. Try them out and see what feels comfortable and natural.

Change up your routine.
Listen to a different radio station or watch a different show on television. Eat something you normally wouldn’t or eat at a different time of day. Hang out with someone new. Take a class. Read a new blog. Go to a stock car race if you’re an opera fan. You get the idea. Change is stimulating and promotes not only fresh individual concepts, but links those seemingly unrelated ideas and builds upon them.

Stay ready to be creative.
You never know when anything from a seemingly inconsequential fleeting thought that might come in handy later to an utter brainstorm is going to pop into your head, so you want to stay ready. Carry with you a pen and pad, smart phone or mini-recorder, etc. to immediately note these ideas when they come. It’s likely that a great many strokes of genius came and went in the middle of the night because there wasn’t a paper and pencil on the nightstand, but we’ll never know for sure, will we?

Take the learning process a step further.
A lot of data suggests that deliberate exercise of the brain—word games; learning a new language or musical instrument; solving riddles and brain teasers or any of hundreds of methods—improves overall brain function and helps develop creativity. Pick one and try it. Who knows, you may find yourself moving from the accounting department over to marketing, and although we’re sure we’ll hear about this from our right-brained followers, marketing and advertising is WAY more fun than accounting.

Looking to the future. Does your ad agency have a bright one?

One of the biggest challenges of the advertising industry is keeping pace with the many changes that span all types of media. Almost all advertising mediums undergo constant evolution as technology improves and creative teams find new ways to get more creative. However, with the onset of advertising and marketing through social media, not only is this exciting new medium itself evolving at light speed, but its influence on traditional advertising has effected more change in just a few short years than we’ve seen in probably half a century.

In an industry where speed records are being broken on a daily basis, is your agency keeping pace with this change? More importantly, is your agency equipped to adapt to future change that promises to come at a furious rate?

As the internet and mobile technologies continue to shape the future of the industry, advertising agencies must decide what they are going to be when they grow up. Some agencies will opt to stick with more traditional mediums, continuing to provide strong strategies and messaging in print, outdoor, direct mail, television and other long-standing media channels. Staying with the tried and true is fine, but any agency must recognize the power of the many new mediums whether or not they choose to offer marketing within them as part of their service offerings.

If you decide to venture into social media, mobile marketing or any other evolving medium, it is important to know that your current agency or a new firm you might be interviewing have a grasp on where the industry is today and where it’s likely going. Blogging, tweeting, posting on Facebook and YouTube, optimizing your website for search engines, or marketing via mobile phones not only takes a lot of time and know-how; like any other medium, it takes solid strategy and execution to succeed. The right choice for a marketing partner is a company that can combine the traditional aspects of marketing planning and strategy with the cutting-edge power of the latest technology.

Creativity, of course, is essential and awards for print ads, brochures, truck wraps, radio and television spots and more are great indicators that your agency can draw some attention to your business, but great creative in traditional mediums doesn’t always translate into the more interactive new mediums. Whether you’re using QR codes or mobile messaging, your agency must be able to marry provocative creative with a unique user experience to make a campaign successful. Tools like Twitter aren’t just for following Ashton Kutcher around Hollywood; they’re tangible marketing tools that if implemented and maintained correctly can raise to the first page of Google, right under “Dell Computers,” some one-man garage operation in Ocala, Florida, selling computer parts on EBay. An exaggeration? Okay, maybe a little, but you get the idea.

This isn’t to say that your ad agency has to have a team of ex-Google engineers running your social media or mobile campaign. Many concepts are more time-consuming than they are difficult to master, and although a lot of what’s going on in this arena is fast becoming common knowledge, it takes a lot of concerted effort to pull it off correctly.

The bottom line is that these new marketing mediums are powerful stuff that virtually every business needs to be doing now, in some way, shape or form, either itself or through an ad agency. If you do choose the agency route, however, we know just the one to get you well on your way to turning those virtual online messages that seemingly just flit around in cyber

Subtle Sex Sells Too

We’ve seen splashier advertising, but once in a while something comes along with just the right blend of humor, sophistication, sex appeal and simplicity that it deserves its 15 seconds of fame. And, thanks to www.adweek.com/adfreak, we think this billboard advertising Kraft Macaroni and Cheese is one.

This brand of tasty creativity is akin to a Bill Cosby standup routine versus an Eddy Murphy gig. During their prime, each would leave you with a little pee pee in your shorts. But while Murphy’s brand of comedy involved language that would have death row inmates turning their heads like dogs deciphering Latin, Cosby could get across risqué concepts without using words any darker than … well … “pee pee.”

Is one a higher art form and the other lower? That’s a discussion for a different day. But in today’s world of advertising, there’s room for both kinds as well as for every shade in between, depending on your product and market. Sometimes, however, with all the obvious wordplays and creative advertising brainstorms that are generated today, we can forget how powerful a tool subtlety can be. Thanks for the reminder, Kraft Macaroni and Cheese. We’ll keep that concept on the back burner.

Got a smartphone? Google knows how you use it.

No, this isn’t another editorial about smartphone tracking. This is a little on the lighter side … or is it? Google recently commissioned a survey to determine what smartphone owners primarily use their phones for and how they use them in terms of consumer searches, online shopping and response to mobile advertising.

Here’s the gist of what the market research firm, Ipsos OTX, found and what the Google spies uncovered:

1) Smartphone users are talented multi-taskers. Here’s the gruesome truth about what else they’re doing while using their phones.

a.72% of smartphone users use their phones while consuming other media.
b.70% use their smartphones while in a store.
c.33% of smartphone users use their phones while watching TV.
d.39% of users admit to having used their smarpthone while going to the bathroom.

2) Smartphone users are looking for you on their mobile devices.

a.95% of smartphone users have looked for local information.
b.88% of users who seek local info take action within a day.
c.77% use their phones primarily to search (57% of whom search primarily for news; 51% for dining; 49% entertainiment; 47% shopping; 32% technology; 31% travel-related info; 26% finance; and 17% automotive).
d.61% of those seeking local info were searching for a phone number to call a business.
e.59% of those seeking local info were searching for an address to visit a business.
f.45% use their phones to help plan activities.
g.44% of those seeking local info were searching to actually make a purchase.

3) Smartphone users use their phones to purchase the things they want.

a.90% of those who use their phones to search have take action as a result of a mobile search, with 53% leading to a purchase.
b.24% of users have recommended a brand or product to others as a result of a smartphone search.
c.79% of the survey respondents use their smartphones to help with shopping.
d.74% of smartphone shoppers wind up making a purchase.
e.35% purchase via their phones.
f.27% of smartphone purchases were made through a mobile website.
g.22% of smartphone purchases were made through apps.

4) Smartphone users will become customers in-person and online.

a.76% purchase conventionally in the store.
b.59% purchase online via a computer.

5) Smartphone users respond to traditional and mobile advertising.

a.71% of users search on their smartphones because of an ad they saw, whether from traditional media, online ads or mobile ads.
b.82% of users notice mobile ads.
c.42% of those who notice mobile ads click on the ad.
d.27% of those who notice mobile ads contact the business.
e.35% of those who notice mobile ads visit the website.
f.49% of those who notice mobile ads make a purchase.

6) Smartphone users LOVE their phones.

a.20% report that they’d give up their cable TV in order to keep using their smartphones.

So what does this all mean for your business? Well, these are only the results of a survey, but the trend is clear and certainly impressive. Coupled with what we reported in an earlier blog—that smartphone ownership has tripled in the last two years and that by the end of 2011, it’s expected that nearly a third of all U.S. cell phones will be smart ones—the argument for mobile-friendly websites is nearly inarguable, or will be soon.

Smart marketers are looking at how to reach their customers on smartphones. Just sayin’.

Online marketing that targets children: What do you think?

Marketing to children—particularly food items—is nothing new. Athlete and celebrity tie-ins, product placement in movies, commercials during cartoons, kid-friendly packaging, toys with purchase, placing product on the lower shelves in grocery stores, etc. are effective strategies that have been in place for decades. Now, however, there’s an advertising medium that captures its audience—children—for as long or longer than one of those time-share sales pitches that you have to sit through in exchange for a free trip to the Bahamas: online games.

General Mills, for example, has a game in which “BuzzBee,” the Honey Nut Cheerios mascot, can be dragged and dropped into cartoon panels to create custom kid comic strips, which then can be emailed to friends. There’s also a BuzzBee spelling bee game. The games are designed to reach children and advertise products, according to the companies that design them, in a fresh and new interactive platform. Those opposed to using the web in such a way, however, say the technique is just a click or two away from subliminal advertising.

The concept of mixing church and state—i.e. blurring the lines between editorial and advertising—is also nothing new. We’re bombarded with print advertising designed to look like editorial and editorial that’s becoming so stylish that it resembles advertising. There are television pundits with their own agendas who are projected into our homes under the guise of objective news shows. There’s Google pay-per-click versus websites that are found organically. Even blogs may offer objective and useful info, but many times are connected to websites selling products or services.

The difference, however, is that, as adults, most of us have judgment enough to recognize when we’re being marketed to versus when we’re being handed objective information. We take in the two forms of information with separate filters. Kids, for the most part, don’t because the frontal lobe of the brain—that part that controls judgment—doesn’t fully develop until the mid- to late twenties. This is why there are many laws and restrictions regarding advertising to children.

As a whole, the staffers at the Ryan William’s Agency don’t believe the BuzzBee games and those like them are evil. They’re creative, centered around learning and represent a new avenue in which to advertise. In fact, similar forms of online advertising are currently being used in the adult arena. Zynga, the Cali-based social gaming company that has developed campaigns for the likes of American Express, Nestle and McDonalds, currently awards players of Facebook’s “Farmville” who build their farms to a certain size a Farmer’s Insurance blimp. In its game “Café World,” you can win free Coca Colas. Prefer “Mafia Wars?” Loot from the movie Green Hornet is up for grabs in that popular game.

It’s an interesting time for advertising. Businesses now have far more options about where to spend their ad dollars, and it doesn’t look like the race for creating new ones is going to slow down anytime soon. As an advertising agency, we’re excited at the prospect of the creation of new venues for communicating business messages. However, we’re also well aware of the legal and social concerns attached to each.

We’d love to hear what you think about companies using online games to advertise to children. We invite you to post your comments as a parent, as an advertiser or just as yourself.

We’re a little slow to respond to the advent of QR codes, but they’re coming.

QR codes—those funky looking matrix bar codes you see in magazines and on business cards, signs and direct mail, etc.—have been around for a while and are quite popular in some areas abroad. But stateside we’re still catching up with the phenomenon. QR, which stands for “quick response,” technology was developed in 1994 by Toyota to ID new cars, and the technology quickly spread to practically every industry under the sun, from publishing to dry cleaning.

Why? Because, when scanned by a smart phone with a QR code reader installed, this tiny block can link your Internet browser to all kinds of information, whether text, URLs, images, you name it. So, if you’re a magazine publisher, for example, and have a 5,000-word feature story about Barbados and only room enough in your publication for 1,200 words, you’re in luck. You put the additional 3,800 words on your website, along with the 500 photo outtakes, a “Win a Trip to Barbados” contest, lists of the island’s top hotels and restaurants, banner ads and links to the websites of your top travel-related advertisers, and voila, your modest magazine story is now a Library of Congress-sized wealth of information.

Maybe you run a boutique and in your display window you have a few pieces of sculpture by a popular local artisan. The three pieces you do have in stock are nice, but not quite what the window shopper had in mind. A quick scan of the aptly placed QR code instantly reveals not only the artist’s bio and images of his extensive line of sculptures, but also that you can have any one or more of the pieces drop shipped to the customer in one day. Hmmmm, suddenly this odd little block, peppered with dots and squiggles and doodads, is becoming increasingly clear.

Too space-age progressive to even contemplate now for your business? Think again. According to a recent study by Arbitron, smartphone ownership has tripled in the last two years, and by the end of 2011, it’s expected that 31 percent of all U.S. cell phone users will own a smartphone. There was a time when businesses “did just fine” without email and the Internet too. Ready or not, here it comes.

Getting creative with your brainstorming. Hey, what a Great Idea!

Last week an RWA staffer was chatting with a colleague who was commiserating about a shipping problem at her company. ‘How big of an issue can a bit of mail be?’ vaguely crossed our staffer’s mind. Well, apparently this was a doozy, involving three separate departments that were now at odds within her company. The issue wasn’t black and white and so the staffer, thinking creatively, suggested she hold a brainstorming session with each of the departments concerned.

“This involves shipping perishables cross country,” she said, “not generating creative advertising concepts.” Our staffer went back to sipping mojitos and let the matter drop, pondering the question of why this particular friend was… well… so darn pigheaded.

While brainstorming isn’t new, a lot of managers think the concept is reserved solely for creatively inclined businesses. It’s not. Brainstorming can yield creative solutions, certainly, but the type of issue about which the ideas are generated is practically irrelevant. The key is in the process. Successful brainstorming needs to have some structure, however, or your participants might get lost in a downpour of new ideas and lose focus of what the original brainstorming was about.

Here are a few tips on successful brainstorming:

1. Put someone in charge. Brainstorming involves a facilitator to conduct the meeting and keep the group on task—although an effective facilitator knows when to let the group run in order to encourage the free exchange of ideas and maintain a relaxed, freeform atmosphere.

2. Remember the golden rule: there are no bad ideas. Humor, off-the-wall concepts, impossibilities, even wishful thinking—to a point, of course—are all in bounds during a successful brainstorming session. Because while one member of the team suggests adding eight more hours to the 24-hour day, another is taking that impossible cue and molding it into a more realistic idea that might never have come about if not for the clowning of the original team member.

3. Make sure the brainstorming group is varied. Ten board directors brainstorming about a shipping issue wouldn’t be nearly as effective as a mix of employees from shipping clerk to company president because each will have a unique set of concerns that the other might not have even considered. The size of the group also may vary, but generally more is better than less—again, up to a point.

4. Time your meeting for maximum creative brainflow. Brainstorming at 9:00 a.m. on a Monday when folks are still shaking the cotton candy out of their heads or at 4:00 p.m. on a Friday when they’re chomping at the bit to get to happy hour is not recommended. Also, letting the participants know what the session will be about a day or two prior to the meeting is a good tactic. The phrase “sleep on it” is a very real concept as the subconscious is constantly working even when we’re not deliberately thinking about something.

5. State what the issue is at the outset of the meeting. Explanation should be as detailed as possible, but not lead to any particular solution that may already be under consideration. The group may have questions to further clarify the issue, answers to which may not be known and so become part of the process.

Lastly, if you Google “Brainstorming,” there are lots of guides and rules for the most effective way to run a session, and some of them might be quite useful in your particular situation. At RWA, we tend to fly by the seat of our pants. But, hey, we’re creative people and we do rein it back in if the subject turns to space aliens or if staffers’ attention shifts from the meeting to their smart phones. That’s when we bring out the rubber chickens. We’ll blog about that later.

Happy brainstorming!

What makes your brand unique?

Call it what you will – a brand proposition, unique selling point, brand personality, brand image; it’s the thing that makes your brand truly unique. The operative word here is “unique” and too often a brand’s proposition, USP, whatever, is really not unique.

Case in point: in our first meeting with a new client we pose the question “What makes you stand out from your competitors?” The client 9 times out of 10 returns an answer of “Our customer service.” Hmm, we think. We’ve heard that before. Their competitor is probably saying the same thing. So we delve a little deeper and ask “If I were to meet your brand at a party, shake hands with it and chit chat a little, how would you want me to remember you?” A stare. A head tilt. Crickets.

One of advertising’s pioneers David Ogilvy wrote about brand image in his book Ogilvy on Advertising.

He used the example of Jack Daniel’s whiskey as a brand with a clear brand personality. If you met Jack Daniel’s at a party, you would most likely walk away thinking “There’s a real quality guy. Down-to-earth with old fashioned values, yet classy.” Now, ask yourself how you would describe Old Crow whiskey.

Marlboro didn’t promise good service in its 25 plus year campaign featuring the Marlboro Man. Cowboys don’t care about good service and what guy doesn’t want to be a cowboy? Well, maybe not now, but back then the cowboy image made Marlboro the number one selling cigarette.

Defining your brand’s image is not easy. Just like people, brands can have complex personalities. But, before you spend valuable marketing dollars marketing your brand, take some time to define what it really is. The clearer your image of your brand the better impression you will leave on all those partygoers who will mix and mingle with it now and into the future.

5 tips for picking a West Palm Beach advertising agency

Years ago the top minds here at RWA decided to take a page out of our own book and formulate a marketing plan for ourselves. Part of that plan required analyzing our competition. Sure we knew the handful of West Palm Beach advertising agencies we bumped into on a regular basis (some harder than others). So we expected to see them on the list of advertising agencies registered in Palm Beach County. What we didn’t expect to see was a list of 331 registered advertising agencies in the County.

331? Geez. How’s a business supposed to decide who to pick from that many choices?

If you’re considering hiring an advertising agency to help your South Florida business, here are five handy tips for picking the right agency.

1) Question the retainer. Most agencies charge a monthly retainer as part of your contract. While this is standard in the industry, the services covered by a retainer are not. Ask your potential agency what services are included in your monthly retainer fee. If the answer is not clear, look for another agency.

2) Don’t choose solely based on industry. Clients often look for advertising agencies that have experience in their specific industry. While experience can be very helpful, it can come with a downside. Agencies who handle a lot of clients in one specific industry can often provide a cookie-cutter approach, recycling ideas from one client to the next. An agency that has less experience in your industry can often offer a fresh approach that will differentiate you from your competition.

3) Look at impressive results not impressive credentials. A lot of South Florida agencies boast resumes packed with high powered positions in larger advertising markets. Let’s face it, Madison Avenue gets less enticing in the winter so a fair number of ad professionals head south to join the ad game in Florida. Just because the ad guy you’re interviewing produced a spot for a multi-million dollar client doesn’t mean he can get you the results you need on a less-than-million-dollar budget. Ask for examples of clients the agency has handled that are similar in size and budget. What results was the agency able to produce for them?

4) Take a tour of the agency. Different agencies have different personalities. Make sure your agency’s personality fits with your business’ personality. Choosing an agency is sort of like choosing a spouse. You will have to spend a fair amount of time together. You better like each other or you'll be headed for divorce.

5) Remember that size doesn’t matter. Good ideas can come from anyone. A big staff does not always mean big ideas, nor does it mean a better level of service. Take the time to interview smaller and larger agencies. Then make the decision as to which one works best for your company’s needs.

You have a lot of advertising agencies to choose from in West Palm Beach. Take your time and find the right fit for you. Happy hunting!