Twitter pays off results in gumballs

Wondering if Tweeting can really work for your business? Rube Goldberg Machine might finally demonstrate tangible results from Twitter. Sure, the results are in gumballs, but a money model can't be far behind. Anybody got a penny?

Brand you

If you’re a small business entrepreneur, you virtually are your business. So what happens when you and your business part ways? Maybe you sell it for boatloads of money or maybe things just don’t work out. Where does that leave you? The simple answer is that unless you’ve taken steps to brand yourself as an individual, if your business goes away, so might you. But a strong personal brand can be leveraged by an entrepreneur to capture attention and bounce back.

Take Donald Trump, the consummate example of branding oneself separately from a business and rebuilding after a fall. His personal branding is so strong that most folks don’t even know the name of any of his companies, and talk about getting back up on the horse—the man has filed for bankruptcy on behalf of his companies four times.

Now, granted, Trump is the uber showboat and he’s now as much a celebrity as he is a businessman. However, as an entrepreneur there are two major steps you can take to build your personal brand and help ensure a long-term career as a business owner.

1. Actively sell yourself and your skills to the media.

No matter what kind of widgets you sell or services you provide, the fact that you're in business for yourself makes you an expert on a number of subjects. Identify your areas of expertise and spread the news. Blog about your skills. Send press releases to the media. Start a Facebook page and offer "friends" advice. Tweet. Join LinkedIn. Create YouTube videos. And, of course work in information about your business as well as yourself, which gives you credibility, offers a little extra-added exposure to your company, and gives the news media a wider selection of story angles. 

2. Create a personal website. 

When people search for you online, what results come up? If you build a website—which is becoming simpler via blogging sites like WordPress and Blogger—and change it up often to maintain its search engine optimization, you can help keep the search results that you want people to see near the top of the page.

Direct people via your tweets, Facebook page and other social networks back to your website. Link your corporate website to your personal website. And keep your material informative, entertaining and fresh, generating new entries to all your social networks at least weekly and at best daily or more.  

Sound like a lot of work? It is at the outset, but soon a rhythm sets in. Whether you undertake the project yourself, however, or contract with an agency (we know a good one), in today’s economic climate, personal branding is becoming a powerful tool in the entrepreneur’s arsenal.  

We’re going to spell it out for you

At the outset, this topic might seem a little sophomoric for an ad agency blog whose readership is made up of business owners. But as we can readily attest: Sometimes it’s the most fundamental principals that get overlooked. The topic? Grammar in your marketing, advertising and PR, and in all your written communications, really.

Your written words are an extension of you and your business, and whether that business is lawn maintenance or running a charter school for advanced students, your market has a level of expectation about your professionalism. And one of the marks of professionalism is high-quality writing.

You know the message you get about a job seeker who submits a resume peppered with typos, or the feeling you get when you read “expresso” on a coffee shop menu instead of the correct “espresso.” Well, if you want to keep from feeding that perception about your own business to your market, just apply the following three concepts to all the words generated by your company and you’ll catch the vast majority of poor grammar before it gets out the door.

1. Sit on it.

Whether copywriter, journalist or a businessperson who generates 100 emails a day, the more comfortable you get with words, the faster you can whip them out. Grammatically, however, speed can get you into trouble. It leads to transposed letters, misspelled words, you name it. So, let the copy sit for a length of time, and then read it again.

In the ad agency biz, we let copy marinate from weeks to a day to sometimes an hour or less, depending on the scope and urgency of the project. But you can be sure we have a zero-tolerance system in place that involves setting aside the words for a period of time. If your “project” is an email, then sitting on it for you might mean five minutes, and that’s fine. The point is that with the passage of time, your eyes recharge and get fresher. Also, because proofing your own work is difficult, a second set of eyes is always a good idea.

2. Read it aloud.

Reading silently and reading aloud employ different brain functions. When you read silently, the tendency is to fix typos in your mind and accept poor choices in verbiage—basically correct subliminally what is incorrect on the page. Reading silently concentrates on what is said.

Reading aloud focuses on how it is said. You can hear the words independently of each other and also their rhythm in combination. Typos become more evident, as do misspellings, missing words and poor grammatical choices.

3. Turn on your spellchecker.

The number of people who don’t use the spell check feature on their computer is astounding. Is it always right? Heck no. Will it catch every error? Not even close. If you don’t know the difference between a painter’s “palette,” a wooden “pallet” and the “palate” in your mouth, for example, chances are spell check won’t catch the misuse of the three nouns either. But what it does catch makes it a powerful and handy backup.

Of course, there are a lot more tools in the copywriting trade and if you ever want to while away an afternoon discussing them, we’d be glad to oblige. However, if your hands are full running your business and you’d like RWA to worry about your marketing- and advertising-related grammar, we’d be glad to help you out there as well. Just pick up the fone. 

Facebook Wants You

In the movie about Mark Zuckerberg and his partners founding Facebook—The Social Network—cofounder Eduardo Saverin is portrayed as pushing for the site to sell online advertising, which, in the early days according to the movie version, Zuckerberg apparently wanted nothing to do with. “We don’t even know what it is yet,” the Zuckerberg character says when Saverin continues to push his agenda.

Times have changed and Facebook sure knows what it is now.

Facebook COO Sheryl Sandberg has announced she’s planning a strategy similar to one she employed while VP of global online sales and operations at Google. Reports are that the largest social networking site in the world will begin offering $50 advertising credits to as many as 200,000 small businesses as early as next week. Why? Because just as at one time you probably didn’t even know what Facebook was and now you check your page multiple times a day, the brass at Facebook recognize that people’s obsession with Facebooking opens up a whole new advertising opportunity.

Word is Facebook will set you up with an ad that racks up a cost per click—say 5 or 10 cents—and spot you the first $50. According to Sandberg, that’s enough for a typical small business to target everyone it needs to at least once, recognize that the concept is a viable way to generating ROI, and create the latest addiction among Type A business owners—obsessing over their Facebook ad campaigns while sipping their morning coffee.

No word yet on how Facebook is going to divvy out the credits, but we’ll certainly keep our ear to the keyboard for you. Because even if you can manage to keep the cyber monkey off your back and not renew after your initial credit is gone, $50 is $50, and a lot of businesses are liable to get in line fast once the program is launched.

So Saverin’s idea wasn’t such a bad one, it seems. Just his timing was off. Maybe if he’d waited a few years to push for Facebook advertising, he’d still have his 30 percent stake in the company. But, hey, maybe with a few of your advertising dollars thrown into the mix, Eduardo won’t be living out of his Bentley for too much longer.

What’s in a name?

That which we call Schweddy Balls by any other name would taste as sweet. Bill Shakespeare would roll over in his grave if he read how we just mangled that (or Francis Bacon for you conspiracy theorists). But sometimes, depending on your business, the attention garnered by a shocking or irreverent message can go a long way to racking up sales. 

Take Ben & Jerry’s ice cream, for example. They just came out with a new flavor, Schweddy Balls—vanilla ice cream with fudge-covered rum and malt balls. The name pays homage to a Saturday Night Live skit featuring Alec Baldwin, a baker, Pete Schweddy, who sells popcorn balls, cheese balls and rum balls during the holidays. “No one can resist my Schweddy Balls,” Baldwin’s character says.

The Vermont company is introducing the new flavor nationwide, but in a trial first run in case the concept is just a wee bit too over the top. This isn’t the first time Ben & Jerry’s has shocked the ice-cream loving world. A spin-off of the company’s adored Chubby Hubby flavor, Hubby Hubby, celebrated the move by some states to legalize gay marriage. It’s too early to tell how well Schweddy Balls will sell, but the story has gone viral in a very short time, and whether you love the concept or hate it, it’s getting Ben & Jerry’s a lot of attention.

Now if your business is a funeral home or manufacturing nuns’ habits, this direction might not be the best option. However, with a little creativity, you can give virtually any product or service a twist that toes the line just close enough to grab a ton of attention and increase sales while not being overly offensive. If this blog alone, however, has you as mortified as Bill Shakespeare, don’t schwet it; at RWA we can accommodate the advertising needs and business philosophy of any company.  

Avoid helping your competitors

The concept is this and it’s a simple one: In your advertising, sell YOUR particular brand of product or service and not just the idea of buying the type of product or service that you sell. If you manufacture fans, for example, and your advertising convinces a potential customer to buy one—it’s summer, it’s hot, fans cost less to operate than air conditioning—but falls short of why the buyer should purchase YOUR fan, you very well might create a sale for your competitor. 

 

Seems like a no-brainer, but helping competitors with poor advertising happens all the time and not just by unsophisticated mom-and-pop businesses. Cruise lines sell the idea of getting away from it all. Automakers ask if, by golly, you don’t deserve a new convertible. Internet service providers push how much faster DSL is than dial-up service. But which cruise line, which make of car, which ISP? Ads that fail to position the advertiser properly can sizzle with a call to action—successfully driving consumers to a travel agent to book a cruise, to a car lot to purchase a car and to the Web to research Internet access—but who gets the sale is a crapshoot.

 

Of course, convincing your market that it needs whatever it is you sell is right up there on the priority list too, but directly opposite your brand, not below. Don’t just sell “a” vacation, “a” convertible or DSL service. Sell that your cruise line travels to where others don’t; that your make of automobile gets 45 miles to the gallon; that your ISP offers same-day installation.

 

Simple? Quite, but sometimes it’s the small stuff that’s overlooked. At Ryan William’s Agency, while we’ve got some big, creative widget-selling ideas, we also won’t let you forget the basics. 

Hate-Surfing

There’s a consumer statistic that has been circling the earth since dirt was invented, or at least long before anything like the Internet existed: For every one praise your business receives, there are 10 customers complaining to family and friends about your product or service. Who knows if the math is still correct? The point is that people are much more apt to express their displeasure with your business than heap praise.

Now, however, with the advent of the Internet, there are convenient online vehicles to not only bash a business, but to do it in writing and anonymously if you like, with the ability to influence scads more people than the word-of-mouth of yesterday. Review sites like Yelp and Kudzu; social websites like Facebook, Google+, LinkedIn and Twitter; personal websites and blogs; even email give individuals the ability to shotgun their message far and wide with relative ease. Today, dissatisfied customers don’t just seemingly disappear into obscurity.

As damaging as a posted complaint directed at your business can be, however, you can use the overall concept of consumer online ranting to your advantage in a research method dubbed “hate-surfing.”

Hate-surfing involves researching negative comments and posts about businesses similar to your own to generate insights that can help you run your business. You’ll find complaints ranging from issues specific to a single business—i.e. “my food was cold” or “there were bed bugs in my room”—to industry trends across the board.

To search effectively, you’ll want to first acquaint yourself with the typical language used to complain in your industry. Do people often write “sucks” or that they were “ripped-off” or “ignored,” etc.? Then, you’ll want to narrow down where you research. TripAdvisor, for example, is a popular travel industry site where consumers air their complaints. Amazon has thousands of product reviews. You’ll find lots of restaurant reviews on Yelp. Facebook and Twitter pretty much cover the gamut. When you get into the rhythm, it usually doesn’t take too long to spot mistakes that other businesses are making that may prompt you to implement changes in products, service and policy, etc. in your own company.

Hate-surfing is an effective tool that we use at Ryan William’s Agency to keep tabs on our current clients and to help prepare when pitching new ones. Although not scientific, it does offer insight not unlike a focus group. And it’s free. So what’s not to like about hate-surfing?

You too can YouTube

While pretty much everyone but the stuffiest among us agrees that Facebook, Twitter and certain blogs, etc. can be a lot of fun, no one can deny that YouTube videos hold the most potential for side-splitting entertainment. (And if you do deny it, reference “stuffiest” above and consider opening a LinkedIn account.)

Yes, it’s true; companies and individuals post videos of many stripes other than humorous ones. Anything from reconstructive dental surgery to personal political diatribes are fair game. But who doesn’t like to laugh? And a recently completed unscientific study by Ryan William’s Agency found that “a whole heck of a lot more” funny videos went viral last year than any other genre, except music and maybe those peeks inside the reactor cores in Fukushima, Japan.

The point is, however, that humor sells. And even if music as well as pain and suffering do as well, who has the budget to hire Lady Gaga and do you really want to associate your product or service with catastrophe? But for the cost of a video camera that you probably already have in your smart phone or digital camera and a little creative thinking, you have the potential to spread your business message perhaps worldwide.

A great example of this is Blendtec, manufacturer of the “world’s best blenders,” and the company’s tongue-in-cheek “Will it Blend” videos. Company founder and engineer Tom Dickson blends up everything from cell phones to golf balls to illustrate the power of his blenders in this hilarious series. While his blender stayed intact, his videos exploded on YouTube and so did sales. You can view them on his website at www.blendtec.com or dial them up on www.YouTube.com.

Miracle Whip is using YouTube on a grander scale, creating the “Miracle Whip Not for Every Relationship Contest” where the company is awarding $25K to the best 60-second video depicting how Miracle Whip either caused couples to marry or divorce. The promo video alone (http://tinyurl.com/3gt2hwm) is hysterical.

“Yes, I understand the marketing power of YouTube,” you say, “but I can barely keep up with the day to day demands of my business, let alone produce videos.” And that’s okay. The production of videos can be outsourced or you can start yourself small-time and infrequently. Eventually, however, when you realize the value of such a strategy, the likelihood of a video campaign eventually becoming integral to your business’s advertising mix is quite high. Think about it. Then give us call if you have questions.

Quotations from some of the biggies in the Advertising Hall of Fame

At the Ryan William’s Agency, we like ad-related quotations that stand the test of time almost as much as ads themselves that are as relevant today as in decades prior. Here are a few of our favs, all from heavy-hitting members in the Advertising Hall of Fame.

“If you're trying to persuade people to do something, or buy something, it seems to me you should use their language, the language they use every day, and the language in which they think. We try to write in the vernacular." --David Ogilvy

“Advertising makes people discontented. It makes them want things they don't have. Without discontent, there is no progress, no achievement." --Morris Hite

“It takes good clients to make a good advertising agency. Regardless of how much talent an ad agency may have, it is ineffective without good products and services to advertise." --Morris Hite

“The right name is an advertisement in itself." --Claude Hopkins

“When executing advertising, it's best to think of yourself as an uninvited guest in the living room of a prospect who has the magical power to make you disappear instantly." --John O'Toole

While the team at Ryan Williams hasn’t penned a quotable line about advertising practices and philosophies worthy of the Hall of Fame-—YET—-we do have numerous award-winning campaigns to our credit that significantly increased both brand awareness and sales for area businesses. We like to think that speaks volumes. Got a question about promoting a product, a business, even an individual? Give us a call. We can help, and you may quote us on that.

Let’s be clear about transparency

Whether it’s corporate America, the government or the social media campaign for your business, the buzz is about transparency, a fancy word for honesty. Whatever you call it, however, being honest with your market, your audience and the public in general is of utmost importance in today’s society because of the current and rapidly evolving future state of communications technology.

Whether you’re a fan or not of Facebook, Twitter, LinkedIn, YouTube, blogging, mobile websites, texting and the like, huge numbers of people are and are sharing up-to-the-minute news and information via these social mediums. Breaking news is no longer strictly in the hands of professionals who are limited to some extent by reporting solely what they’re told. Stories go viral every day, “reported” by individuals with a smartphone or a Twitter account who just happen to stumble upon an event—events as significant as the bin Laden raid in Pakistan to as trivial as what one ate for lunch.

Individuals to businesses to entire governments can’t hide anymore, at least not for very long. (How long was Congressman Anthony Weiner’s … ahem … photo on Twitter before he came to his senses and took it down?) The point is if it’s newsworthy—and as we’ve established, virtually everything is fair game—it will likely be “reported.”

So what’s a business to do? Two things. First, don’t fight Big Brother. Embrace him. He’s watching, and in the grand scheme of things, that’s a good thing. Run an ethical and reputable business. Treat your customers and employees fairly. Be a good corporate citizen. Go above and beyond. If there’s nothing scandalous, illegal or unfair about your business practices, and, heck, maybe even some wholesome qualities to them, chances are most of the news about your company will be positive.

Which brings us to No. 2: When you get a bad online review, a negative Tweet, a bash in the Facebook—and you will no matter how snow white you strive to be—respond honestly and in a timely manner, and express a sincere effort to address the poster’s concerns. People tend to respond more favorably to a negative event when there is a caring and understandable response to it than when the negative event stands alone.

That’s transparency in a nutshell. Keep your nose clean in the first place, and when a customer becomes unreasonable or a negative event occurs, address it immediately, publicly and transparently.

Got questions about social media and the direction of your advertising? At Ryan William’s Agency, we can help. We’re a full-service ad agency serving a wide array of South Florida businesses with their advertising and marketing needs, from print ads, television, radio and collateral materials to website design, SEO and SEM, and social media campaigns. Give us a call today.